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T: +44(0) 1786 448880  sales@hotelcolessio.com

TERMS & CONDITIONS

The terms and conditions detailed below apply to all bookings made with Colessio Hotel (Stirling) Limited, trading as Hotel Colessio, via the individual hotel website or by telephone or otherwise. Please note that for promotional bookings the relevant additional terms and conditions should be consulted.

When you make a booking, your contract (which shall include these terms and conditions) will be with Colessio Hotel (Stirling) Limited, trading as Hotel Colessio, which shall mean in these terms and conditions Colessio Hotel (Stirling) Limited, trading as Hotel Colessio, 33 Spittal Street, Stirling FK8 1DU.

Dinner reservation times cannot be guaranteed on line. If your booking includes dinner, please contact the hotel direct to book your slot prior to completion of your online booking. Please note that the price being offered currently cannot be guaranteed should you not complete your booking at this stage.

All rates featured on the Colessio Hotel (Stirling) Limited, trading as Hotel Colessio, website or quoted by telephone or otherwise are offered subject to availability and Colessio Hotel (Stirling) Limited, trading as Hotel Colessio, reserves the right to refuse any booking for good reason.

Hotel Colessio offers a choice of room only, bed and breakfast or dinner, bed and breakfast rates. All prices are subject to availability.

PRICING

 We offer a full range of packages and pricing, as detailed below. Our packages and pricing will fluctuate depending on availability and demand at any given time. All prices are subject to change without notice. Prices are subject to availability and are inclusive of VAT at the current prevailing rate. Your price is guaranteed once you have been given a confirmation number.

ADVANCE PURCHASE RATES

 In general, our Advance Purchase rates are available 7 days or more before the date of arrival (exceptions may apply on selected dates), and are fully prepaid at time of booking. Advance Purchase Rates are non refundable and non transferable. The credit/debit card used to book the Advance Purchase rate must be presented to reception on arrival at the hotel. Please note that failure to do so will result in an alternative payment method being required.

BEST FLEXIBLE RATES

In general, our Best Flexible Rates are available until the day of arrival. These rates allow you to alter or cancel your booking up until 12 Noon, 48 hours prior to the day of arrival without charge. Cancellations made after this time will incur a one night's room charge.

PROMOTION & PARTNERSHIP RATES

These rates will require a promotion code. Separate terms and conditions may apply which will take precedence over these standard booking terms and conditions.

For the avoidance of doubt, your price does not include any incidental charges which you may incur during your stay (including, by way of example only, in respect of your use of the hotel's bar and the costs of external telephone calls from your room). Such charges will be payable by you on your departure and, in the event that you fail to pay any such incidental charges, it is a condition of your contract with Colessio Hotel (Stirling) Limited, trading as Hotel Colessio, that you irrevocably authorise Colessio Hotel (Stirling) Limited, trading as Hotel Colessio, to debit your credit or debit card (see 'Deposits and Pre-payments' below) for the amount of any shortfall.

WHAT THE PRICE INCLUDES

Prices for breaks include twin or double bedrooms (single room for single guests) with colour TV, direct dial telephone and private en-suite bathroom.

AVAILABILITY

During major sporting events, social events, conference and exhibitions certain rates may not be available. Certain dates may be subject to a minimum length of stay. All rates are subject to availability.

PREMIUM & DELUXE ROOMS

Premium & Deluxe rooms may be available at a supplement per night. Generally these rooms offer more space.  Family rooms may be available. Please ask for details at time of booking.

SINGLE GUESTS

Individual guests using a double or twin room for sole occupancy (where available) may benefit from a reduced rate at the hotel. These rooms may carry a supplement each night. Please ask at the time of booking.

CHILDREN

Children under the age of twelve can stay free on a bed & breakfast basis at the hotel when sharing a room with two paying adults. Children from the ages of 12 to 15 years will be charged at £15.00 per child per night when sharing a room with two paying adults.  Availability of suitable rooms is limited and portable beds may need to be used where such accommodation is sought. The hotel concerned will determine whether a room is suitable for the purpose of this offer. Children staying in their own room will be charged 50% of the full adult rate paid by the accompanying adults.

GUESTS WITH IMPAIRED MOBILITY

The Hotel offers a selection of modified facilities for guests with impaired mobility. Whilst not having special facilities, have mainly level access to public areas and accessible bathrooms. Guests with impaired mobility or other particular requirements should check with their chosen hotel in advance that their requirements can be met. Please call the hotel direct for details.

DOGS

The Hotel is unable to accommodate dogs, with the exception of assistance dogs.

CAR PARKING

Car parking is complimentary to all guests.

CHECKING IN AND OUT - ARRIVAL AND DEPARTURE

Hotel rooms are available from 3pm on the day of arrival. Rooms must be vacated by 11am on the day of departure, unless otherwise sanctioned at the discretion of the hotel manager.

MEAL ARRANGEMENTS

Rates which include breakfast offer a full traditional or continental breakfast with tea or coffee, unless stated otherwise. Rates which include dinner offer a choice from the hotel's Grill Room menu. An allowance of £25.00 per adult is allocated towards dining from the Grill Room menu. There is no refund for meals which are not taken by guests and lunch cannot be taken in place of dinner.

BOOKING INFORMATION

Call Colessio Hotel (Stirling) Limited, trading as Hotel Colessio, on 01786 448 880 –option 2 or book online at www.hotelcolessio.com.

Our Reservations Team is available to take your booking seven days a week from 8.30am to 7.00pm Monday to Friday and 9.00am to 5.30pm Saturday and Sunday.

When you make your booking you will be asked to guarantee your booking with a valid debit/credit card if booked on Best Flexible Rate, or to prepay if booked on our Advance Purchase Rates, partnership or promotional rates.

GROUP BOOKINGS

A booking of ten rooms or more is classified as a group and is subject to our Group Terms & Conditions of business, which differ from our Best Available and Advance Purchase rates. Please contact our Reservations team for further details.

BALANCE OF MONIES OUTSTANDING

Prior to your departure from the hotel you will be required to settle your bill.

On arrival you will be asked to produce a valid credit card for the hotel to take pre-authorisation. If you are settling your account in cash or with a debit card, you will be asked for a deposit to cover the cost of your room for your stay (any extras which you may incur in the hotel will not be chargeable to your room account).  Colessio Hotel (Stirling) Limited, trading as Hotel Colessio, accepts all major credit cards, including MasterCard, Visa and American Express.

Alternatively, payment can be made by cheque supported by a current cheque guarantee card. The credit/debit card used to book the Advance Purchase rate must be presented to reception on arrival at the hotel.

GIFT VOUCHERS & VOUCHER PRIZES

Hotel Colessio gift vouchers should be presented on check-in or when paying for your meal.

Gift vouchers and vouchers used as competition prizes, unless otherwise specified on the voucher, are valid for one year from date of issue. 

CANCELLATION & AMENDMENTS

All cancellations are made in accordance with the cancellation terms of the rate booked.

Advance Purchase Rates are non refundable and non transferable and full pre-payment will be forfeited.

Best Flexible Rates may be cancelled up until 12 Noon, 48 hours prior to the date of arrival without charge, after which a charge for the first night's accommodation shall be payable.

Promotion and Partnership rates may only be cancelled in accordance with the specific terms applying to that rate which will be advised at the time of booking.

A cancellation number must be obtained to ensure that minimum charges are levied.

Whilst every effort is made to fulfil any particular requests which you may make in relation to your stay with us, please note that these requests do not form part of our contract and we cannot guarantee that we will be able to meet any particular requests.

In the unlikely event that we have to change or cancel your reservation,

We reserve the right to do so. However, you have the right to:

•accept the changed arrangements as notified; or

•make alternative arrangements with another hotel; or

•cancel your reservation and receive a full refund of any monies which you have paid to Colessio Hotel (Stirling) Limited, trading as Hotel Colessio, in respect of your reservation (please note that we shall not be liable for any sums which you have paid to any other persons in connection with your reservation).

For the avoidance of doubt, we shall have no further liability to you for any changes to or the cancellation of any stay with us.

COMPLAINTS OR COMMENTS

Any complaint or comment regarding a stay at one of our hotels should be made in the first instance to the hotel's duty manager at the time of your stay so that it can be resolved at the time.

Problems which cannot be resolved there and then should be notified in writing to the hotel’s General Manager, Hotel Colessio, 33 Spittal Street, Stirling FK8 1DU.

GENERAL INFORMATION

Although every effort has been made to ensure the accuracy of the information set out on our websites and marketing campaigns, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured on our websites or email campaigns or otherwise at any time.

All details are correct at time of going to print, however may be subject to change from time to time.

Colessio Hotel (Stirling) Limited, trading as Hotel Colessio, shall not be responsible for any loss or damage which you may suffer arising out of events beyond its control or the control of its suppliers (including, without limitation, fire, failure of electrical, gas or other power supplies, strikes, industrial action, terrorist activity, technical problems with transport, illness of entertainers and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary or any other consequences which arise as a result of such events.

For the avoidance of doubt, nothing in these terms and conditions shall operate to attempt to exclude or limit Colessio Hotel (Stirling) Limited, trading as Hotel Colessio,’s liability for the death or personal injury of any person caused by the negligence of Colessio Hotel (Stirling) Limited, trading as Hotel Colessio, its employees, servants or agents or to attempt to exclude or limit Colessio Hotel (Stirling) Limited’s, trading as Hotel Colessio, liability in any manner which would be unlawful.

These terms and conditions shall be subject to the laws of the jurisdiction in which the hotel you make your booking is situated.

DISCOVER

  • Colessio TV

    Colessio TV

    Watch Hotel Colessio promotional videos

  • Rooms

    Rooms

    Hotel Colessio is Stirling's newest and most luxurious hotel – setting a new standard for hotels in the city. A magnificently transformed Victorian landmark, Hotel Colessio exudes opulence with sleek lines, gloss finishes and designer interiors set against a dramatic palette of black and white.

  • Bar & Restaurant

    Bar & Restaurant

    Contemporary elegance and modern sophistication are the hallmarks of the The Grill Room restaurant at Hotel Colessio - and is the place to see and be seen!   Stirling's newest restaurant features a striking palette of black and white palette, with designer touches evident throughout, providing a stunning backdrop for your dining experience.

  • Weddings

    Weddings

    The stunning new Hotel Colessio is Scotland's newest & most exclusive wedding venue! A magnificently transformed Victorian landmark in the heart of Stirling, Hotel Colessio exudes opulence and style - an unrivalled & magical venue for the most special day of your life. 

  • Meetings

    Meetings

    Hotel Colessio, one of Stirling’s most iconic buildings, has been lovingly transformed by the Aurora Hotel Collection into a breathtakingly luxurious five star hotel seamlessly marrying the traditional with the contemporary – perfect for all types of meetings, events or celebrations.

  • See & Do

    See & Do

    Stirling boasts a fantastic range of attractions that celebrate the city’s history and heritage and is conveniently located for getting out and about across Scotland, with Edinburgh and Glasgow within easy reach and beautiful Loch Lomond and the Trossachs. on the edge of the Scottish Highlands, only a 30-minute drive away.

  • Image Showcase

    Image Showcase

    Click here to view our image showcase. Take a look at Hotel Colessio’s stunning rooms & suites, restaurant, bar & food, plus our fantastic events suite– and see how Scotland’s newest 5-star hotel is setting the benchmark for luxury and excellence.

  • Offers & Events

    Offers & Events

  • Festive

    Festive

    The festive season at Hotel Colessio is guaranteed to blow your baubles off. We're just adding the finishing touches to our amazing, fun-filled festive programme to get you in the party mood for Christmas 2017.

  • Contact

    Contact

    If you’d like more information on hotel colessio, simply give us a call or send an email using the form below. We look forward to hearing from you soon.

News & Offers

To receive news, exclusive offers and promotions, simply send us your email address. We promise not to send you junk mail, only information about our hotels. *

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OFFERS

  • Meeting Offers

    Meeting Offers

    Inspiring meetings at the award-winning Hotel Colessio

  • Accommodation Offers

    Accommodation Offers

  • Dining Offers

    Dining Offers

    Fabulous dining offers at The Grill Room

  • The Vault

    The Vault

    Welcome to The Vault, the Private Members Club for the Aurora Hotel Collection. This exclusive membership has been created with you in mind and, when you join the Vault, you’ll be entitled to a huge array of privileges and offers that are not normally available to our other guests.

  • Gift Vouchers

    Gift Vouchers

    We have a huge and varied range of gift vouchers that can be used at individual hotels or across the group - from Champagne Dinners, Luxurious Overnight Stays, Spa Packages and even Monetary vouchers – so the recipient can choose the experience they prefer!

aurora hotel collection

The Aurora Hotel Collection is a small but growing portfolio of luxury hotels and lodges in Central Scotland. The current estate includes Glenbervie & the Coach House, near Larbert; The Kenmore Hotel & Lodges, a traditional hotel and luxury lodges nestled on the banks of the River Tay; & the boutique Hotel Colessio in Stirling is the latest addition to the luxury collection.

> Read More

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Get In Touch

If you’d like more information on Hotel Colessio, simply give us a call or send an email using the form below. We look forward to hearing from you and welcoming you to Scotland’s newest boutique hotel!

Details submitted are only used by the Aurora Hotel Collection & associated 3rd party companies, for further information please view our privacy policy.

CONTACT DETAILS

Hotel Colessio
33 Spittal Street, Stirling, FK8 1DU, Scotland
Telephone: +44(0) 1786 448880 

Fax: +44(0) 1786 445594

Email: sales@hotelcolessio.com


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